We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict.
If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. If we cannot get the item, we will cancel your order immediately and let you know by email.
If we can get the item, but cannot deliver it to you within our delivery policy, we will email you with the option to cancel your order.
To Pay for Your Order
We accept online payment in a secure environment with Visa & Mastercard credit cards. We are unable to accept American Express or Diners Club.
We also accept payment via PayPal. Due to the extremely high charges levied by Paypal a 4% surcharge will be added to the cost of your purchases at checkout if you choose to pay by PayPal.
Returns & Exchanges
We are happy to accept any stock items for exchange or refund within 14 days of receipt of goods, provided the item is returned unused, in it's original packaging and with the manufacturer's tags still attached.
Incorrectly ordered, or stock items returned will be subject to a 20% restocking charge.
No new “Special Order Goods” can be returned with out exception. All special order items are identified on the invoice or sales receipt with the code ‘Special Order’
All returned Goods must be in a saleable condition, in their original packaging and presented with a copy of the original invoice or sales receipt and any other original documentation associated with the purchase.
Any new part that has been fitted to a vehicle cannot be returned for a refund.
You are responsible for the cost and risk of loss or damage when returning the Goods, so you should take out enough postal insurance to cover their value.
Damaged or Faulty Goods
Notification of all guarantee claims are to be made immediately by phone or email and to be confirmed in writing once a defect is discovered.
Any third party claims can only be met with prior agreement in writing from ourselves and must be addressed accordingly.
Damaged or faulty goods must be returned tous before a refund or replacement can be made.
All goods supplied are guaranteed in accordance with manufacturers/re-manufacturers specification or warranty.
Please note that when buying Genuine Porsche parts from Type 911 they will be covered by the Porsche 2 year warranty but any warranty claim must go via an Official Porsche Centre and not via Type 911. This is the case in all countries worldwide. In the event of a fault with a Genuine Porsche part the customer would need to contact their local Porsche Centre and arrange a warranty inspection. Any claim would then have to go via this Porsche Centre. Type 911 will not be held liable for any faults on Genuine Porsche parts supplied as Porsche need the warranty inspection report which requires the car being taken to an Official Porsche Centre.
Despite our best efforts, items in our online shop may occasionally be mis-priced. We verify prices as part of our despatch procedures and if an item's correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item's correct price is higher than the price shown online, we will contact you for instructions before despatch. We cannot confirm the price until you order.
Tax charges (Customs Information)
You will be responsible for any customs or import duties levied once the goods reach your country. Type 911 has no control over these charges and cannot predict what they might be.
All prices on this site are shown in sterling and exclude 20% VAT. Some books are charged at 0% VAT.
If you want to check out our prices in your local currency, click here for the Universal Currency Converter
If you are ordering from outside the UK or European Union, your order is supplied without VAT (VAT free) and a copy of your ex VAT receipt will be dispatched with your goods. Local import duties may be payable by you on receipt.
Type 911 in no way or form intends to pass itself off as being associated with the main Porsche Network or Dr. Ing.h.c. F. Porsche AG. The word Porsche appears on our web site for clarification purposes only. Any product or photographs bearing the Porsche Crest, have to the best of our knowledge been manufactured by Dr. Ing.h.c. F. Porsche AG and would have originally been sourced through the main Porsche Network.
The words and typefaces of badges and decals shown on this web site are subject to copyright by Dr. Ing.h.c. F. Porsche AG, and therefore are used only for descriptive purposes to indicate the style of decal for the appropriate vehicle, and would have originally been sourced through the main Porsche Network.
The words:- service, specialist, repairs, etc. refer to facilities or procedures used by the Type 911 and do not in any way or form intend to be passed off as being associated with the main Porsche Network.
The words:- Boxster, Carrera, Cayenne, Cayman, Spyder & Targa and the models:- 911, 924, 928, 944, 964, 968, 986, 987, 991, 993, 996 & 997 are used for clarification purposes only and any products on our website bearing these logos have to the best of our knowledge been manufactured by Dr. Ing.h.c. F. Porsche AG and would have originally been sourced through the main Porsche Network.